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Sediva's 100% Satisfaction Guarantee gives you the most comprehensive protection available on the Web today. Only Sediva's 100% Satisfaction Guarantee protects you in THREE important ways when you shop at Sediva:

1. We guarantee your Security by:
1. Using the latest encryption technology to protect your personal data. Read our Security Policy for more information.
2. For added safety we do not store credit card information on our web server after your order has been processed. This significantly reduces the chances of Internet credit card fraud. Unfortunately, this also means that on future orders you will have to tell us your credit card information again. We apologize for the inconvenience, but believe the safety benefits warrant this action.
2. We guarantee your Privacy by:
   1. Packaging your order in a plain box with no external markings that could give away it's contents. Read our Packaging Policy for more information.
   2. Shipping your order from our private warehouse and not using a Fulfillment Center.
   3. Not adding your name, telephone number, email address or physical address to any marketing list. Read our Privacy Policy for more information.
   4. Providing you with our own guarantee eliminates the need to fill out any "manufacturers' warranty" cards. It is a common misconception that you must fill out and return the "manufacturers' warranty" card, which is contained inside many of the products we sell in order to activate your product warranty; this is untrue. All that is needed to activate your warranty is proof of purchase and date of purchase. If you fill out and return the warranty card you may find your name and address on the marketing lists of companies who's products and services you may find objectionable. Please protect your privacy by NOT filling out and returning the "manufacturers' warranty" card that may be contained in some items. Simply contact us if you have any problems or concerns with your items.
3. We guarantee your 100% Satisfaction by:
   1. Shipping your order promptly. Many times your order will ship the same day you place it. When you place an order with Sediva, you will be given guaranteed shipping and delivery dates for your express shipments (1, 2 and 3 day service) and estimated shipping and delivery dates for ground shipments. We GUARANTEE express shipping and delivery dates or we will refund your shipping charges, no questions asked. Ground service packages usually arrive on or before our estimated delivery dates. Read our Shipping Policy for more information.
   2. Ensuring that our web site accurately portrays the features and details of all items we sell. At Sediva, we do our best to ensure that each item on our web site is accurately described and photographed, we are not perfect, but we try. If you feel that the item you received is not identical to the item that is described on our web site, simply contact us and supply the following information.
   1. Your order number
   2. The item name and number
   3. The specific reason that you feel the item was not accurately described on our site. Example, "item is longer, shorter, wider, thiner than measurements on web site", "Item does not have specific feature as described on web site", etc.
   3. Guaranteeing each and every item we sell. If your item is defective in materials or workmanship within 15 days of receipt, we will replace your item with an identical item free of charge.